Frequently Asked Questions

What time should I arrive to my appointment? 

-Please arrive on time for your scheduled appointment so you may enjoy your full service time.

How does the relaxation room work?

-We have a relaxation room that you may use before or after your service. Returning clients will want to prepay prior to service if they plan to use the relaxation room after their service. If you would like to come early to your service and spend some time in our relaxation room to decompress, relax, or just get cozy under a blanket that is fine as well. Your therapist will come get you when it is time for your service. First time visitors please ask upon arriving if you would like to use the relaxation room.   

What do I wear during my massage appointment?

-Some people choose to leave undergarments on during their service.  We encourage you to choose what you are most comfortable with.  Only the area being worked will be exposed.  For Thai massage, please wear comfortable exercise clothing. 

Do you use chemicals or fragrances in your treatments? 

-No, all of the service providers here at BomDia use only organic coconut oil or grape seed oil and doTERRA essential oils.  To learn more about doTERRA's purity and testing, click here.

I scheduled a 60 minute massage.  How much time of that appointment is spent on massage?

-We ask our clients to arrive 5 minutes early, this way they can enjoy their full service time on their chosen treatment.  We provide additional time for you to dress/undress, pay and schedule.  

I have to cancel my appointment the same day as my appointment.  How does this work?

-CANCELLATION POLICY
If you need to change your appointment for any reason a 24-hour minimum cancellation/rescheduling notice is required. We do prefer 48hrs to be able to fill the appointment spot.  
A "No Show" or a cancellation with less than 24 hours of the appointment time will result in a charge of 50% of the appointment. The remaining 50% will be credited on your account for a full calendar year from the time of booking. We do not issue refunds. 
100% Prepayment is required for all services. In the event you are unable to attend your appointment with more than 24-hour notice, you have a credit on your account for a full calendar year from the date of the transaction.

I have to cancel my appointment with more than 24-hours notice.  How does this work?

-You may choose to reschedule or you have a full calendar year of credit towards services with BomDia.  

When is my credit card charged?

-Credit cards are charged at time of booking.  

Am I able to get a refund for services not yet received?  

-We do not issue refunds for services or gift cards.  However, we do offer credit applied to your account for up to a full calendar year in the event of cancellations with more than 24-hours notice.